FREQUENTLY ASKED QUESTIONS
Q&A
How much do you charge for cleaning service?
Your quoted service price is based on several factors such as type of clean, last time the home was professionally cleaned, square footage of the home, area’s to be cleaned, service frequency, extra services etc.
Do I have to sign a contract?
Absolutely not. We do not require contracts for residential cleaning. When you decide to begin service with us, you will sign to approve your quoted price and to accept the terms and conditions of service as listed.
Are you insured and bonded?
Yes, all of our employees are insured, bonded, and covered under workman’s compensation.
Do I have to be home for my service?
That is completely up to you! If you are not going to be home just notify our office ahead of your scheduled cleaning with arrangements on how your team will gain entry to your home. (Hide-a-key, door code, unlocked entrance etc.
Can I tip my cleaners?
Absolutely! Our technicians appreciate the extra recognition. Tipping can be done with cash or by adding to the tip section of your invoice.
What if I have pets?
We love fur babies and enjoy being around them! Please notify our office ahead of time if there is any information we need to know regarding your pets before our visit.
What are your hours of operation?
Our office is open Monday through Friday, from 7:00 a.m. to 5:00 p.m. The first cleaning of the day is typically scheduled at 9:00 a.m. and the last cleaning of the day is scheduled to start no later than 2:00 p.m. If you need a cleaning scheduled outside of those hours, please contact our office.
Are your technicians trained?
Yes! All of our technicians are fully trained before ever stepping foot into your home. We have a thorough training program that teaches all our processes, techniques, policies, and procedures.
Do you bring all of the cleaning supplies and equipment?
Our technicians arrive at your home fully equipped to perform your cleaning. We have spent an extensive amount of time researching and testing to find the best. safest products to get the job done right.
What if my recurring cleaning falls on a holiday?
Tidy Life Co. observes the following holidays:
New Year’s Eve
New Year’s Day
Memorial Day
Fourth of July
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve
Christmas Day
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If your scheduled cleaning falls on one of the above holidays, we will notify you of a new date and time that will either be immediately before or after the holiday. Please note that if Christmas Eve and Christmas Day fall on a weekend, We will be closed December 23rd and December 26th in observance of those holidays.
Will I always have the same cleaning technician?
We believe that consistency is key to customer satisfaction. Our goal is to send the same cleaning technician(s) to your home each visit. However, due to illness, vacations, etc. that is not always possible. There is no need to worry! If your regular technician is out, we will send an equally awesome, trained technician. You can rest assured that the cleaning will be performed to your satisfaction each and every time.
What if I am not completely satisfied with my service?
Our number one goal is for each client to be 100% satisfied with the service they receive. If for whatever reason, you find that is not the case, please reach out to our office within 24 hours of your cleaning and we will schedule a time to come back and correct any issues at no additional cost.
